Cheltenham & Gloucester plc

Financial Ombudsman decision DRN0303033 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

He said that the mortgage was mis-sold, and that Mr T hadn’t been treated fairly since.Product mis-sold

Mr T has severe dyslexia and related problems, which means he has trouble reading and understanding written materials.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0303033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.