Barclays Bank Plc
Financial Ombudsman decision DRN0302506 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
Barclays Bank PLC has changed its procedures, without notice, and has made it difficult for her to use a cheque to withdraw money from her account.Identity checks and access
I accept that Barclays perhaps might have handled the situation better and explained why it was had made the changes, without making Mrs L feel humiliated.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0302506.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.