NewDay Ltd

Financial Ombudsman decision DRN0299528 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Sat Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

NewDay added just over £450 to Miss G’s account. That represented the interest that would have accruedCharges and fees

Miss G complains that NewDay Ltd mismanaged her Aqua credit card account after a payment break.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0299528.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.