Nationwide Building Society

Financial Ombudsman decision DRN0297585 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Nationwide says it has asked for Miss B’s credit file to be amended to ensure that no missed or late payments are wrongly showing.Credit file reporting

didn’t correctly record payments to her mortgage, so the mortgage wrongly showed as being in arrearsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0297585.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.