Lloyds Bank PLC

Financial Ombudsman decision DRN0294997 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

his branch was due to close and that his account would be moved to another branchAccount closed or refused

Lloyds had unnecessarily delayed when it failed to tell Mr V before October 2013 that in order to arrange for a debit card to be sent to a forwarding address, Mr V would have to provide a specific form of identificationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0294997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.