Barclays Bank Plc
Financial Ombudsman decision DRN0291078 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr H complains that Barclays Bank Plc failed to act upon his instructions to stop a payment and provided poor customer service.Payment delayed or failed
I am satisfied the £100 compensation the bank has already paid to Mr H is reasonable to compensate him for the poor customer service he received which led to frustration and wasted time spent on the phone.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0291078.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.