Hyundai Capital UK Limited

Financial Ombudsman decision DRN0291002 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Kia Motors Finance has complied with the terms and conditions of the conditional sale agreement (and in particular its rights under section 7 which with the customer breaking any term of the agreement). And I consider that it dealt with Mr S’s financial difficulties promptly and sympathetically (as it was required to do).Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0291002.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.