Barclays Bank Plc
Financial Ombudsman decision DRN0283158 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Mr C complains that Barclays Bank PLC did not give him enough help, or give him appropriate advice when he was in financial difficulty and struggling to maintain his mortgage payments.Treatment in financial difficulty
Barclays accepts that Mr C was incorrectly told that he could use his mortgage reserve facility to cover the monthly mortgage payments due and that he was not referred to its Financial Hardship Team.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0283158.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.