Barclays Bank Plc
Financial Ombudsman decision DRN0280406 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Miss N’s complaint point numbers 1 and 3 had been dealt with by my previous decisions in Complaint 1 and Complaint 2. I’m afraid I agree with the adjudicator here. Miss N’s complaints here are about the level of service she received after discovering the arrears situation following the DWP refund.Treatment in financial difficulty
In relation to Miss N’s credit file I agree with the adjudicator that Barclays had to accurately report to the credit reference agencies.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0280406.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.