Lloyds Bank PLC

Financial Ombudsman decision DRN0272286 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sun Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Lloyds agreed in their final response letter they shouldn’t have referred Mr A’s query to the fraud team and it should have been dealt with as a disputed transaction.Card dispute or chargeback

Mr A isn’t happy with the customer service he received when he contacted Lloyds Bank PLC about a transaction on his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0272286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.