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Shop Direct Financial Services Limited
Financial Ombudsman decision DRN0270514 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£274redress stated in the decision
Wed Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Miss F complains that Shop Direct Finance Company Limited won’t refund the interest that it has applied to her account.Interest and rates
She also complains about the customer service that she has received.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0270514.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.