Ulster Bank Ltd

Financial Ombudsman decision DRN0268504 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Fri Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

He’d like his account reinstated, a regular payment plan put in place, charges refunded and compensation for the stress caused.Charges and fees

Mr F complains about the service he got from Ulster Bank Limited when he tried to pay off his overdraft from abroad.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0268504.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.