LeasePlan UK Limited

Financial Ombudsman decision DRN0262739 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

LeasePlan UK Limited has unfairly charged him for excess mileageCharges and fees

compensation for misleading communications recommended by the investigator is fair in the circumstancesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0262739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.