Nationwide Building Society

Financial Ombudsman decision DRN0260656 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

NBS says its settlement of £128.66 covers the transaction charge, currency charge and a gesture of goodwill considering what has happened.Charges and fees

Mrs D has complained about how Nationwide Building Society (NBS for short) has dealt with her in regard to her trying to make an international transfer which was ultimately successful.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0260656.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.