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Aviva Equity Release UK Limited
Financial Ombudsman decision DRN0260422 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
She didn’t agree that the loan had been mis-sold, because the terms and conditions he was given at the outset explained this.Product mis-sold
Mr F complained because Aviva Equity Release UK Limited wouldn’t let him make payments to his home equity release mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0260422.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.