NewDay Ltd

Financial Ombudsman decision DRN0259647 Not upheld

Not upheldoutcome, as published by the Ombudsman

£344redress stated in the decision

Sat Apr 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

They also refunded all interest that had been applied to the account in the August 2018 statement and refunded Mr B’s ‘overlimit’ fee of £12Charges and fees

Mr B complains NewDay Ltd repeatedly failed to apply his payment of £343.70 to his Aquacard credit card.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0259647.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.