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Bank of Scotland Plc
Financial Ombudsman decision DRN0254092 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Lloyds has confirmed that the July 2015 statements for three accounts didn’t specify the floor of the building E is on. But it’s already compensated Mr S for its failure to state the full address as part of another complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0254092.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.