Bank of Scotland Plc

Financial Ombudsman decision DRN0250621 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr and Mrs G complain that Bank of Scotland plc trading as Halifax (“Halifax”) treated them unfairly in refusing to freeze the interest on their mortgageTreatment in financial difficulty

Halifax paid £100 compensation for failing to answer Mr G’s letter in writing.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0250621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.