HSBC Bank plc

Financial Ombudsman decision DRN0250358 Not upheld

Not upheldoutcome, as published by the Ombudsman

£62,217redress stated in the decision

Thu Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs F has complained that HSBC Bank plc has allowed a number of transactions to be carried out on her account which she did not authorise.Unauthorised transaction

ensure that her credit record is updated and remove any adverse information that relates to the overdraft and loanCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0250358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.