PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN0246506 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I can’t see that PayPal gave Mr M any clear instructions on how to make a complaintComplaint handling

I agree that PayPal could’ve been clearer in its explanation of why Mr M’s claim failedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0246506.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.