Firms › American Express Services Europe Limited ›
American Express Services Europe Limited
Financial Ombudsman decision DRN0244406 Not upheld
Not upheldoutcome, as published by the Ombudsman
£9,584redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty
In the Ombudsman’s words
Mr R complains that American Express Services Europe Limited cancelled his account, unreasonablyAccount closed or refused
he had agreed to pay the full amount but American Express did not wait for him to do so, but instead closed his accountTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0244406.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.