National Westminster Bank Plc

Financial Ombudsman decision DRN0239869 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr M has complained about the amount of redress National Westminster Bank Plc (NatWest) has paid in relation to his packaged bank account. Mr M is seeking a refund of all additional bank charges that he says he was told would not be applied to his account if he took the packaged bank account.Charges and fees

Mr M had an Advantage Gold account with NatWest and he complained that it had been mis-sold to him.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0239869.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.