TSB Bank plc

Financial Ombudsman decision DRN0232274 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr G complains that TSB Bank plc is refusing to refund debit card transactions totalling over £7,000 which he says he did not make.Card dispute or chargeback

They continue to say that Mr G did not authorise the transactions, and are also dissatisfied with how the bank has dealt with the matter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0232274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.