Bank of Scotland Plc

Financial Ombudsman decision DRN0228524 Upheld

Upheldoutcome, as published by the Ombudsman

£650redress stated in the decision

Sat Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

treated him unfairly because it didn’t take account of his mental health problemsSupport for vulnerable customers

Halifax’s failure to communicate effectively with himService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0228524.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.