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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN0219220 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr H is unhappy that The Royal Bank of Scotland Plc (‘RBS’) closed his personal accounts.Account closed or refused
Mr H says that he was suffering with mental health problems at the time and he told RBS he had to focus on his illness.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0219220.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.