Santander UK Plc
Financial Ombudsman decision DRN0213849 Not upheld
Not upheldoutcome, as published by the Ombudsman
£340redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting, Complaint handling
In the Ombudsman’s words
he instructed the bank to close his account in 2009, but it didn’t do so.Account closed or refused
the bank shouldn’t have recorded adverse information on his credit file.Credit file reporting
the bank has taken too long to deal with his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0213849.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.