Lloyds Bank PLC

Financial Ombudsman decision DRN0212250 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Lloyds blocked AT’s account in August because it hadn’t received the information from Mr A.Funds blocked or frozen

He complained to Lloyds and asked for compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0212250.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.