Halifax Limited

Financial Ombudsman decision DRN0207449 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Halifax has confirmed to us that it will not allow a switch of mortgage product while a mortgage account is in arrears.Mortgage administration

Halifax has offered £250 in recognition of its service failures.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0207449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.