Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN0204737 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

He understands that owing to missed mortgage payments, Bank of Ireland took possession of his houseTreatment in financial difficulty

Bank of Ireland acknowledged there was a delay with the sign off of the mortgage accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0204737.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.