HSBC Bank plc

Financial Ombudsman decision DRN0203006 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

complain Mr and Mrs W complain that HSBC Bank Plc (HSBC) told them an early repayment charge (ERC) would not apply when they switched mortgages, but then required it to be paid when the mortgage was redeemed.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0203006.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.