Paragon Finance Plc
Financial Ombudsman decision DRN0200227 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Interest and rates
In the Ombudsman’s words
They had difficulty keeping up the monthly repayments and Mr and Mrs J complained to Paragon about the interest added to their loan and being forced to sell their house.Treatment in financial difficulty
Mr and Mrs J complain that Paragon Finance PLC has added more than £20,000 in interest payments to their loan and treated them unfairly.Charges and fees
Mr and Mrs J complain that Paragon Finance PLC has added more than £20,000 in interest payments to their loan and treated them unfairly.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0200227.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.