Barclays Bank Plc
Financial Ombudsman decision DRN0178962 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss C complains that Barclays Bank plc has not done enough to help her recover £1,287 which she says is being fraudulently retained by a third party.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0178962.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.