Barclays Bank UK PLC

Financial Ombudsman decision DRN0177679 Not upheld

Not upheldoutcome, as published by the Ombudsman

£12redress stated in the decision

Wed Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr D complains that Barclays Bank UK PLC (trading as Barclaycard) closed his credit card after it lost payments he made.Account closed or refused

Mr D complained and Barclaycard looked at his online chat and listened to the calls he’d made.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0177679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.