National Westminster Bank Plc

Financial Ombudsman decision DRN0176783 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

a cheque drawn on his account, and intended for an account he held elsewhere, was intercepted and paid into an unknown, third party’s accountUnauthorised transaction

NatWest failed to deal with Mr S’s enquires and subsequent complaint in a timely or efficient mannerComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0176783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.