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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN0176444 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr D complains that Advanced Payment Solutions Limited (APSL) didn’t refund the money on his account when he closed it.Account closed or refused

APSL said it now needed two proof of address documents, and one proof of identity document before it could make the refund.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0176444.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.