Metro Bank PLC

Financial Ombudsman decision DRN0171491 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Payment delayed or failed

In the Ombudsman’s words

Mr and Mrs T complain that Metro Bank PLC (Metro) won’t refund a disputed transaction.Unauthorised transaction

They also think it took Metro too long to investigate the transaction.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0171491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.