Preferred Mortgages Limited

Financial Ombudsman decision DRN0171467 Not upheld

Not upheldoutcome, as published by the Ombudsman

£585redress stated in the decision

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr D complains that Preferred Mortgages Limited hasn’t treated him fairly while he’s been in arrears on his mortgageTreatment in financial difficulty

especially about the way it’s added fees and charges to his accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0171467.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.