Santander UK Plc
Financial Ombudsman decision DRN0170849 Upheld
Upheldoutcome, as published by the Ombudsman
£1,069redress stated in the decision
Sat Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss G complains that Santander UK plc won’t refund a payment made using her debit card which she says she didn’t authorise.Unauthorised transaction
She also complains that Santander gave her wrong information when she asked it to block payments.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0170849.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.