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American Express Services Europe Limited
Financial Ombudsman decision DRN0169795 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr K complains that American Express Services Europe Limited rejected his section 75 claim when he complained about the service he received from an airline.Card dispute or chargeback
Mr K complained to Amex about the way in which it had dealt with his s75 claim. He said he had been told by Amex that it had received all of the information it needed about his claim and that he didn’t need to provide anything further.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0169795.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.