Santander UK Plc
Financial Ombudsman decision DRN0168457 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Mr N complains that, following his divorce, Santander UK Plc refused to either remove his wife’s name from the mortgage or grant him a new mortgage in his sole name.Irresponsible lending
They also refused to waive the early repayment charge (ERC) so that he could take out a new mortgage with another provider.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0168457.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.