Barclays Bank Plc
Financial Ombudsman decision DRN0162147 Not upheld
Not upheldoutcome, as published by the Ombudsman
£17,225redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Credit file reporting
In the Ombudsman’s words
took too long to put their mortgage on a lower interest rate when they were in financial difficultiesInterest and rates
remove any adverse reports relating to the period between September 2012 and November 2013 from Mr and Mrs D’s credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0162147.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.