Barclays Bank Plc
Financial Ombudsman decision DRN0160060 Upheld
Upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
compensated for the interest they have lost by not being able to put the money into an account with a better rate of interestInterest and rates
provided poor service and communication throughoutService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0160060.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.