TSB Bank plc

Financial Ombudsman decision DRN0151668 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

There’s a responsibility on banks to act positively and sympathetically to customers in financial difficulty.Treatment in financial difficulty

Ms D says TSB Bank plc (TSB) have unfairly applied bank charges to her current accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0151668.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.