Lloyds Bank PLC

Financial Ombudsman decision DRN0148327 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Lloyds told him the account was closedAccount closed or refused

Mr A complains that Lloyds Bank plc can’t tell him what happened to money in an account he’s got a passbook forService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0148327.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.