Barclays Bank UK PLC

Financial Ombudsman decision DRN0138884 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr A complains that Barclays Bank UK PLC unfairly rejected his claim brought under section 75 of the Consumer Credit Act, 1974 (CCA).Card dispute or chargeback

He further complains that Barclays unreasonably delayed responding to his claim.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0138884.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.