HSBC Bank plc

Financial Ombudsman decision DRN0138382 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

They complain that HSBS Bank Plc has refused to refund a number of transactions they didn’t make.Unauthorised transaction

Mr R is unhappy about the customer service he has received from HSBC. Amongst other things he says it hasn’t performed a thorough, objective and impartial investigation, and it has distorted the facts of what happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0138382.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.