National Westminster Bank Plc

Financial Ombudsman decision DRN0137207 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Card dispute or chargeback

In the Ombudsman’s words

I think it’s reasonable for it to ask Mrs J to provide information about her finances for it to make that decision.Treatment in financial difficulty

NatWest should have stopped the regular payments (taken under a continuous payment authority) when Mrs J asked it to.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0137207.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.