Barclays Bank Plc
Financial Ombudsman decision DRN0136329 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr M is unhappy that Barclays Bank Plc consolidated his existing debt into one loan as this has ended up costing him more.Irresponsible lending
Mr M complained because he contacted Barclays for help with the financial difficulties he hadSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0136329.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.