National Westminster Bank Plc

Financial Ombudsman decision DRN0133125 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr S complains that National Westminster Bank Plc (“NatWest”) closed his bank accountAccount closed or refused

They upheld his complaint in part because they said it had been wrong to tell him to complain to M.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0133125.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.