HSBC UK Bank Plc
Financial Ombudsman decision DRN0126921 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
HSBC contacted Mr G and invited him into a branch to discuss recent transactions on his account... HSBC conducted a review of Mr G’s account and decided to close it.Account closed or refused
When Mr G complained, it rejected his complaint – so Mr G came to this service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0126921.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.